![]() Whether you’re trying to use the service on your TV, PC, or mobile devices, this article will help you get to the root of the issue and rectify Prime Video not working. There are various things you can try to fix Amazon Prime Video not working on your devices. The more difficult solution is to also provide the video in WebM format so that Firefox on Mac can play it in HTML5 (use Fireogg of Miro Video Converter).Were you about to watch your next show/video on Amazon Prime Video only to detect that it's not working? Do not panic. Are you using any slow extensions on that Firefox? The Flash warning appears when the player is slow to load to detect the Flash failure and that can be caused by other aspects too. That will make sure the right buffering and H.264 profile settings are used making the video more compatible.ģ) I would suggest that you make sure your Flash plugin on that computer is up to date. For instructions, tips, and screenshots check our encoding article. What you can try it to re-encode the video in Handbrake. Safari plays the video much smoother, although in this case (MP4 video) Firefox on Mac can only play the video using Flash and Safari uses HTML5. ![]() It’s probably caused by poor video performance of Firefox on Mac. Thank you!ġ) I checked your video on our test site and video checker is not reporting any issue for it, saying “Video OK”.Ģ) Now that you mentioned that it’s just in first couple of seconds, I’m noticing it too. (this is good!), but I may still have to investigate why the video occasionally drops out/doesn’t load on the Mac OS 10.6.8 with Firefox 27. However, occasionally on one computer (running Mac OS 10.6.8 on Firefox), the player would take a very long time to load (upwards of five minutes if it loaded at all).Īs of now, I have tested our site on four computers, and only one is having occasional difficulties. The page and player only took about 2 seconds to load on most computers. But I am testing it on a Mac OS 10.7 now and am seeing that the jerky laggy bits only happen at the very beginning of each video (if at all) for a few seconds.ģ) When the “Adobe Flash is disabled for this page…” error message appeared, it disappeared very quickly. But is this message something I should be worried about now?Ģ) The jerky/laggy playback happened on Firefox version 27 (up to date), on Mac OS 10.6.8. We really appreciate the care you’ve taken to answer our queries.ġ) Regarding the “null” message: I understand that you are reworking this and can expect updates in future releases, which is very good news. Thank you very much for your detailed reply. Please check your videos manually.”Īny help would be greatly appreciated! This is an urgent problem as we are launching our (video-based) website tomorrow, and Firefox is a very popular amongst our viewers. The template check might not be accurate. in the admin panel under FV WordPress Flowplayer settings, when I press “Check Videos”, there are no errors, and when I click “Check Template” there are no errors – unless W3 total cache plugin is enabled – in that case it says “You are using W3 Total Cache with JS Minify enabled. – Debug mode in the server is also disabled – Debug mode is turned off in the wp_config file I’ve trawled through the support posts, so I will write some more information about our server that I think will be helpful: The video displays just black but the sound is there, and the progress bar and other controls appear. In the admin side of WordPress, after three dots “load”, there is text in the upper left hand corner of the player that says “Admin note: Checking the video file…” and then it says “null”. Videos work fine in Safari, Chrome, and Opera. The video only plays if it is expanded to full screen, but the video is still black with sound after full screen is exited. In firefox, the audio for the video plays but the visual parts are not there. We are running wordpress version 3.8 and are using the “Presso” theme. Hello, we have a problem with the (pro version) of the FV flowplayer plugin.
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